Zendesk Says AI Makes Code Abundant, Shifting the Bottleneck to “Absorption Capacity”
Posted on Wed Apr 15 2026 | 6:00 pm
Zendesk argues that GenAI shifts the bottleneck in software delivery from writing code to “absorption capacity”, which is the organisation’s ability to define problems clearly, integrate changes into the wider system, and turn implementation into reliable value. As code becomes abundant, architectural coherence, review capacity, and delivery flow become the main constraints.
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